"Zendesk: The Rise of a Customer Service Giant in the USA"

Zendesk is a leading SaaS company specializing in customer support and communication solutions. Founded in 2007 in Denmark, it relocated to the U.S. in 2009 and quickly gained traction. The company went public in 2014 and expanded its offerings through acquisitions, including Zopim (live chat) and Base (sales automation). Zendesk's products include ticketing systems, self-service options, analytics, and AI-driven tools. Despite challenges like pricing controversies and trademark disputes, it has grown into a global leader. In 2022, Zendesk was acquired for $10.2 billion, marking a new chapter in its evolution.