Up next in 10
Clayton Homes Reviews - Lied, Scammed and Taken A Full Advantage Of | PissedConsumer
336 views
May 22, 2024
Clayton Homes Reviews: "We are elderly and disabled. We were not allowed to see the home when delivered to dealer nor afterwards until ready for key transfer. Clayton Homes scammed us with setting the WRONG house. Our home we were in was vandalized and flooded so we had no choice but to move in anyway. What is worse is this house is actually a lot demo of a new model..." Read the full Clayton Homes reviews on PissedConsumer: https://clayton-homes.pissedconsumer.com/lied-to-scammed-and-taken-full-advantage-of-202402235648168.html 0:00 - Introduction and overview of Joe's experience with Clayton Homes. 0:22 - Initial purchase and delivery issues with the home. 2:01 - First visit to the home 4:01 - Realization that the delivered home model is incorrect. 6:00 - Meeting with Clayton Homes executives to address the errors. 10:07 - Continuing issues and inadequate fixes by the company. 15:01 - Problems with landscaping and installation affecting the home’s structure. 18:01 - Insurance and mortgage complications arising from the incorrect home model. 21:25 - Joe’s advice on dealing with Clayton Homes and their business practices. 26:21 - Summary of Joe's distressing experience and final thoughts. #ClaytonHomes #Scam #DoNotBuy #OnlineReviews #PissedConsumer If you are a company representative and would like to get in touch with this consumer in order to resolve the issue, please let us know: https://www.pissedconsumer.com/contact/business-inquiry.html If you are a pissed consumer and would like to create a similar video and try to resolve your issue, please let us know:
View Video Transcript
0:00
Hi everyone, welcome back to our channel. Today we have a compelling interview with Joe
0:05
a homeowner who has faced significant challenges with his home purchase from Clayton
0:11
Holmes. We'll explore his story, the issues he encountered, and the ongoing impact on his life
0:24
Hi Joe, thank you for joining us today. Yes. Let's start from the beginning
0:32
Please tell me what happened between you and Clayton Holmes. What's your side of the story
0:38
Okay. On June 8, we bought a home, a 2023 model called the Morocco
0:48
And we wanted a certain floor plan and that was in that, available in that home
0:57
So we bought the house, signed the face. papers. They had to order them. They order them from the factory here close by. And then it delivered to their lot. It's delivered to the where it's going to end up being put up. So we kind of waited and I think it was about, I don't know, six weeks or eight weeks or something like that. They, they had the home made. They called and said the home is delivered to our lot. We'll be taking it out to your property soon. So, okay, great, we'd like to come sit
1:30
They said, no, you can't see it because it's not all put together
1:34
It's just on the lot. And it is a double wide home. And, you know, insurance is not going to let us, you know, stack up some boards or bricks so you can get up into the house and see it
1:45
But everything's okay. I said, well, okay. You know, I'll trust you all that everything is okay
1:52
I said, just let me know when you're going to deliver the home. All right
1:56
It was a few days went by and I called a check on it
2:04
And they said, oh, the home is there. So I drove out here
2:08
Now it's 65 miles from where we were living to where the home was delivered
2:12
So I came out here and sure enough, there sat the house on the property
2:19
Now, prior to them delivering the house, contractors had to come in and do their part to
2:26
get the land ready because this was undeveloped property. And a man had come out and put in the cement pillars for the home to sit on according to FHA because we have an FHA loan mortgage
2:46
And there it was. It was set on those pillars. But it didn't look right
2:53
And I hadn't seen it since the man. had finished doing the work on fillers okay joe and have you been worried about the installation
3:03
and quality of this home well they had their they say they had their inspector come to look at it
3:11
i don't know nobody that i know came and looked at it because even at that point they would not let us
3:18
in the house because they said it's not finished it's got it together things have to be done
3:26
Still got to hook up all the utilities. So, no, you know, you can't go in the house yet
3:34
Well, as contractors would come and do their little parts on the house
3:38
I would come and look at the property and look at what was going on. More we looked in windows and doors of what we could see
3:46
didn't look like the right house. So finally, I had a contractor that had to put in our Internet service
3:56
he had to be able to come into the home to put in the equipment they sent a woman out here who's actually the woman does the walkthroughs when you're all done she came out here to open the door so he could do his job and she left me in
4:15
and she said well let's do a quick walkthrough and i said you mean just to kind of look see yeah you know we're not done yet so let's get look at it okay
4:26
So we walked through it. Well, I knew right off when it walked in it was the wrong house
4:34
I didn't say anything at the time because, for one, I wanted to see what she had to say
4:39
And then also it was like, okay, this is not the actual walkthrough
4:44
I'm not even supposed to be in the house. So he got all done
4:50
And before he got done, actually, and she said, I have got to go
4:54
I'm not supposed to give you these keys, but I need to go
4:59
So here are the keys. When you're done, just drop them off at the office on your way home
5:06
Just say you need to speak to me and nobody will ask question
5:11
Okay. Well, actually, my wife is the one that took the key, dropped it off to her
5:20
Nothing was ever said. and then when the house was all done
5:25
and she came out to do the formal walkthrough or before she was coming out to do the formal walkthrough
5:33
I had already said, hey, this is the wrong house. We've seen enough
5:43
We've got to do something. This is the wrong house. And what did you do, Joe
5:49
after realizing this was the wrong house? Well, I raised an upheld with him that finally the vice president from Houston drove all the way out here to meet with me, the manager of the dealership we bought it from, and the manager of the factory here in Decatur
6:13
And I was given all kinds of excuses, things like, well, this is a 2024
6:21
model and HUD made us build them this way. That was their biggest reason for putting in the wrong house
6:30
HUD made them build it this way. So after the meeting, I checked
6:37
No, I'd talk to enough HUD inspectors. HUD don't make them do anything
6:42
HUD does not make them, make anyone build a house a certain way
6:47
unless you want to sell a zero energy home Now when you do that that means you got to have a hybrid water heater and a heat pump HBAC system
7:00
Neither of which are in this house. But HUD does say if you have those in the home
7:07
you have to allow a certain amount of room for access to them
7:13
And they have to have louvered doors. fine i think it's way too way too big of a room ruins a whole just kind of ruins the room but
7:24
anyway i said okay but we don't have those things in here well this is how they come now and said
7:33
but you told me you had to make it this way because of those appliances those appliances are
7:38
here i either want the the house we bought or the appliances either way we still don't get the bathroom
7:46
because the bathroom and closet area was just it's totally different layout it doesn't work very well either
7:53
and um so when it was all said and done finally we rock along until january comes along
8:08
now we should have been in the home in september and here it is january we had to move because
8:16
the house we were living in was vandalized. That was vandalized tonight
8:21
We decided to bring stuff out here. After I had met with the vice president and all these people and was made promises
8:30
we go back to their office in Azel. The vice president writes it all down, signs it, makes copies
8:39
Everybody signs it. Okay. So we move in. That not our house was vandalized
8:46
so we pretty much had to stay here. But when we did the walkthrough
8:53
there were so many things that just didn't work. Drawers that wouldn't open
8:58
Some of them that were halfway open, wouldn't shut. Some of them, like in the bathroom
9:03
you went to pull out the bottom door and it just fell out in the floor and pieces went everywhere
9:07
It wasn't even put together right. Things were crooked. Windows were cracked
9:16
and so crooked they wouldn't shut uh there are there's a ton of things i gave them like a three
9:23
page list of all the stuff that needed to be done now one of which was smoke alarms didn't work
9:36
the answer i got on one of the many emails i sent and saying hey these smoke alarms don't work
9:42
please come fix them and they're like well we have a contractor that will be going to the factory
9:49
in a couple of weeks to pick up parts to work on your house and we'll have him pick up the parts
9:55
then to work on the smoke alarms and i thought well how's he going to pick up parts if you
10:00
doesn't know what's wrong you know i mean you need to find out what's wrong with it first anyway
10:06
my answer was well i can't wait two weeks for you to figure out what's wrong with it without
10:12
looking at it. And smoke alarms, you know, they were not concerned at all. So as it is
10:18
I got the smoke alarms fixed myself. So did contractors try to fix all those issues you mentioned
10:26
Contractors spent two weeks out here doing stuff and there's still things that are wrong with it
10:30
that need to be done. But I have to send another list in, let them look it over, decide whether
10:36
that they'll fix it, get hold to a contractor to fix the things they will fix and give him what
10:43
parts they think it will need or he will need to do it
10:46
And we're probably looking at another, I bet another month out to get somebody out here to fix
10:52
the rest of this stuff. One of the biggest concerns I had was the landscaping, the way the contractor
11:00
dug out dirt from part of the hill to build this site instead of using
11:06
what was available, a whole field available, has now caused a mudslide and water to pool
11:19
but he built it in such a way that when the water ran off the house
11:23
it ran under the house instead of away from it. Now, an FHA inspector would catch that
11:33
That'd be a big no-no, because it'll affect you for it. foundation
11:38
Oh, this doesn't sound right to me, Joe. I questioned this. Oh, no. We've got a signed paper
11:46
Says the FHA inspector signed off on it. I said, well, when did he do it
11:52
And who was there to see that he did it? Well, nobody. We don't know exactly when he did
11:59
There's always a vague answer that doesn't answer the questions when you ask them anything
12:04
Well, I finally gave up because we were starting to get some storms
12:11
Like today is a stormy day. Last night was really bad. And I have a small little tractor
12:18
I inherited from my dad. I'm 68 years old. And I got a little tractor that I inherited from my dad
12:26
And I'm out here trying to fix this landscape so the water will run away from the house instead of under it
12:33
Finally got that done. And I had to hire a dump truck to come in and put in enough material on the driveway next to the house so the water wouldn't pool up where we were to park and go under the house
12:51
The driveway is a total wreck. It's a mess. I mean, you know, you better have to pick up to get down into driveway, is all I'd say
12:58
And so anyway, with all this going on, in the meantime, I'm like, well, where is Clayton when they promised they were going to fix all this stuff
13:12
And the vice president promised to give us a check. Well, where's this check
13:18
Well, it was what about a week ago. I called the advocate again
13:31
They get to where they know me by name, I think, and they know my voice anyway
13:36
And I told them I said look you know we got a lot going on And we got you know I need I got things here i got to fix this water with these storms it just unreal and i don want to be uh i don want anyone
13:54
be able to come at me and say hey joe you were here you didn't take care of the problem that
13:58
was going on right at that time so it's your fault when it's actually a problem they should have
14:05
taken care before now i mean look we've had months And I keep raising hell about it
14:11
Nobody does anything. And the vice president calls me back and says, I understand you've been calling and we've got a problem
14:20
I just told him. I said, look, guy. You know, when we first met, I could tell by the way you were talking
14:32
I've got to turn that off. I'm sorry. And I said, you're
14:39
you're good used car salesman you got to talk but i could tell i didn't think the word meant anything
14:50
and so far it hasn't um you know no check nobody's fixed the mudslide i'm i've just bought
14:59
poles and equipment and stuff to try to fix this we've got you know i've lost about so far somewhere
15:06
between 100 and 150 square feet of ground that has slid down the hill onto this driveway up against the
15:12
house and it's just a big old mess and i said and there's still things wrong with the house and
15:19
where's this check you promised and uh what did the vice president say to you well they should have
15:25
called you long time ago to get that and i said yeah well should have magic word so anyway he said well
15:34
let me see what I can do and he hung up and that was it finally get a phone call hey
15:40
we've got a check here you need to come pick it up well okay I go pick it up but still
15:45
none of this stuff has been fixed other than that one contractor that came out
15:50
and spent two weeks because I had to be here or he wouldn't work on the house two
15:54
weeks working on it all day long he put in a good eight nine hours sometimes
16:01
the guy's a good worker and And, but he's an independent contractor
16:07
He doesn't work for Clayton. He's just an independent. And at this point, it looks like way things are going to settle down as
16:23
We have no choice. We're basically being forced to live in a house that we didn't choose
16:28
We didn't buy. We didn't pay for. And by the way, we don't
16:34
have insured come to find out here a couple of days ago um but we don't have a choice they won't
16:44
move it out i asked to move it out bring the right one in no we can't do that because they put a
16:49
they put the septic system in the front yards now there's no way to move it uh and i've asked
16:57
and i said well then how about giving me my money back since this is not the house we bought i want my
17:03
money back. I'll go buy the house we do one. No, won't do that. So we're kind of stuck right now
17:11
I don't have the money to go hire a lawyer. And, you know, it's at a point where, okay, what are you going to do
17:24
I've spent what money we had to try to patch up a few things here. I'm working as hard as I can, but 68 years old with a back, broke
17:33
in five places. I don't get very much done. I don't get it done very quickly at that
17:39
My wife is disabled as well. She gets, you know, a hard time getting up and down these steps
17:48
And we told them when we bought the house, yeah, you know, we need a ramp and da-da-da-da
17:52
Well, no ramp. Forget that. And so I think what's going to end up happening is I'm going to have to end up
18:03
fixing this stuff myself that should be theirs that they've been paid for by the bank and do what i don't know
18:14
i don't know but i do know this you know how to feel about it hey elderly disabled here's what you want
18:24
yeah guess what we can build a home with the floor plan of a zero energy home and they get the tax
18:33
credit when they sell it. Not us. So it's like, well, let's just screw old Joe Vernon and his wife over here
18:43
And we need to be one of the first homes built in this area, a zero energy home
18:50
We're going to put it on his place and not say nothing about it, not let him in it until the deal is done
18:56
And it's too late to do anything about it. But we're not going to give him all the stuff that goes in the zero energy home because we don't have to prove that to
19:03
government all we got to do is show where we sold this zero energy home to get the tax credit
19:09
that's what it's i feel it's all about that's why they wouldn't let us sit until it was too late
19:14
and of course after getting in it i honestly do believe this was supposed to be a demonstrator home
19:21
because there's a lot of things that didn't work you don't need them to work when it's a demonstrator
19:27
you know like the windows you know who cares windows go up and down or not
19:33
It's a demonstrator, the same house we're living in, but they sold it to us as a house to live in
19:42
The home we've got, in fact, our receipt says a 2023 model Morocco on the paperwork that they've made up shows a 2024 Morocco
19:55
So here it is in black and white. Yeah, we bought this
20:00
They've sold us something else. insurance has a 2023 Morocco insured because that's our original paperwork
20:08
Guess what? We're not living in that house. I guess there's no insurance on this house right now
20:12
I don't know how the bank feels about that. I let them know, but the bank has been like, well, we finance square footage
20:20
We didn't finance a house. That's your problem. However, they might have a problem if they realize that, hey, wait a minute here
20:28
insurance is on a 24 model, not a 23 model. And all they did was stick our serial number on a placard for 24 I mean anybody didn do that That doesn take a rocket scientist to figure that one out
20:42
And I look at it as they did it so easily and just without a second thought
20:51
as if it's something they do every day, we can't be the only people they're doing this to
20:58
And I'm starting to find out as time goes along that, We're not. They do it to a lot of people
21:06
And our deal in particular, my fault. I didn't research. We were kind of in a hurry to find someone to do the land home package
21:16
They did it and here I should have known. Too good to be true. But I didn't check it out
21:22
So everything put together. What would you recommend to people considering buying a Clayton home
21:27
What I would tell people is number one, don't have anything to do with Clayton
21:31
homes first place number two if you're going to i understand they have bought out a few other companies
21:39
now and they may not change the name of those companies but they have they own them which means
21:45
they're going to start changing the way they do business and the way they build and you want to
21:51
cheap junk you built house but um but um just if you're going to do your homework man research research research
22:01
research because they're not going to post anything negative. You can get on their website and you'll see nothing but fantastic reviews
22:12
Well, that doesn't mean anything because number one, since when's last time you believe everything you've agreed on internet, right
22:23
But things like this are a little more believable. believable because number one I'm sitting here in front of you you're looking at me
22:36
this is not something in print that you don't know who wrote it what it was about what was
22:40
going on I think you can tell by the way I'm dressed I am not rich we barely get by
22:47
in fact I'm on Social Security it's one of these things that they seem to have a method
22:59
worked out and refined for they try to work on doing business like they've done with us and it's
23:06
for them probably works out you know um for us here we are i'm 68 years old and we're basically
23:18
looking at starting to try to help our family i have a son just out of the marines all right
23:24
he's going to be here with us back he's here now we have a grandson
23:29
son that we've ended up with. Okay. We're taking care of him going to going to school
23:36
I've got a house that every day something creeps, something moves, something gets out of alignment
23:43
something's coming apart, you know, every day. And I'm too old to keep up with all this
23:53
stuff going bad and trying to, you know, make a place to live here. I sure can't
23:59
before to hire anybody and i was told by their manager at this azel store if i did anything to
24:06
this house they wouldn't warrant it well am i supposed to let it just fall down around us you know
24:15
i i guess it's one of those things that you know you feel like we were trapped and we are
24:23
we've been trapped and we can't get out of it now and all for a dollar all for a dollar
24:34
because there's absolutely no moral legitimate ethical reason for them to have done what they've
24:43
done and still doing you know um i don't know what else to do and i'm usually a kind of person
24:52
that knows something to do but this this kind of got me here i'm like wait a minute here the last
24:59
house i'll ever live in i'll die out here and i'm going to have to die in a house that i don't like
25:06
you know how does that make you feel you know um but they they stole a dream they stole her dream
25:16
they stole my dream they stole a dream from these kids because
25:22
When you grow up in a house that is a home, it means a lot more
25:27
But when you grow up in a home that is falling apart that should have been brand new
25:32
and it's all because of a shady screwing by a bunch of scammers
25:39
that's what it's all about. It just, it makes it, it doesn't make it that good a deal anymore
25:45
It kind of taints your dreams, it messes with it. And these people don't care
25:50
They do not care, not one bit. If vice president will do what he's done, just think what the rest of them are like
25:58
So I think the word needs to be out to everybody possible
26:04
Even if you don't want to buy a mobile home, you at least know the kind of people that run this business
26:12
And stay away from them. You don't need negative people like that in your life. Thank you, Joe, for sharing your experience with Clayton Holmes
26:18
Can you finally do a quick summary of your story for our viewers
26:24
Okay. My wife and I went to purchase a home. We ended up at Clayton Homes because of their sign offering land home packages
26:36
They have scammed us into a home that we did not buy. We didn't agree to different floor plan
26:42
They've cheated us out of a lot of material and they've never kept any of their words except for one, I will let or two
26:48
couple of little things, but other than that, I would stay away from Clayton Holmes
26:55
Joe, it's clear your experience has been distressing and frustrating. Thank you for sharing your
27:02
story with us. It serves as a crucial reminder for all potential homebuyers to be vigilant
27:08
Well, wonderful. That was quick and easy. Thank you. And to our viewers, if you have questions or want to share support for Joe, please comment below
27:18
Don't forget to like, subscribe, and hit the notification bell for more stories like this
27:25
Thank you for watching. Take care. And I'll see you next time
#Other