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Text & Instant Messaging

Route Salesforce Chats to BOT when agents are Offline

8K views · Feb 20, 2023
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We can route Salesforce Chats to BOT when agents are Offline or Unavailable and route to the queue when agents are available using Omni-Channel Flow. Blog Post: https://www.infallibletechie.com/2023/02/route-salesforce-chats-to-bot-when-agents-are-offline.html
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