Brand Management
Find each agent accepted Salesforce Omni Channel Work Items
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Jan 20, 2023
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Accept Date(AcceptDateTime) on Agent Work is populated when the agent accepts the Work Item(Case, Chat, Messaging Session, etc.) via Omni-Channel Widget. So, we can use this field to to find each agent accepted Salesforce Omni-Channel Work Items per day.
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https://www.infallibletechie.com/2023/01/how-to-find-each-agent-accepted-salesforce-omni-channel-work-items-per-day.html
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