Change Omni Channel audio for Salesforce Service Cloud Voice
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Jun 2, 2023
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Custom Audio file can be stored in Static Resource and configured in Phone Service Channel or Presence Configuration to change Omni-Channel audio for Salesforce Service Cloud Voice.
Blog Post:
https://www.infallibletechie.com/2023/05/how-to-change-omni-channel-audio-for-salesforce-service-cloud-voice.html
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