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Invoke Salesforce Omni Channel Flow from Einstein BOT for Messaging for In App and Web
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Mar 19, 2024
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Set Routing Type component on the Einstein BOT can be used to invoke Salesforce Omni-Channel. The output from this should be used in the Transfer Dialog to transfer the session from Einstein BOT.
Blog Post:
https://www.infallibletechie.com/2024/03/invoke-salesforce-omni-channel-flow-from-einstein-bot-for-messaging-for-in-app-and-web.html
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