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View/Adjust agents assigned Queues and Skills from Salesforce Omni Supervisor

755 views · Aug 23, 2022
Visit Channel:infallibletechie.com
Using Omni Supervisor, Agents Supervisors can view agents assigned Queues and Skills. Also, they can update the Skills and Queues assignments directly from the Omni-Supervisor panel using Change Queues and Change Skills buttons. Blog post: https://www.infallibletechie.com/2022/06/how-to-view-agents-assigned-queue-and.html
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