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Attach articles attached to the Chat Transcript to Case in Salesforce
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Mar 3, 2024
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When the Articles are attached to Salesforce Chat Transcripts, it will be stored in LinkedArticle Object/Entity. When the Articles are attached to Salesforce Cases, it will be stored in CaseArticle Object/Entity.
So, we can develop a record-triggered flow on LinkedArticle object/entity to fetch the Chat Transcript Case and create the CaseArticle.
Blog Post:
https://www.infallibletechie.com/2024/03/how-to-attach-articles-attached-to-the-chat-transcript-to-case-in-salesforce.html
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